Introduction

This Privacy Policy governs your use of the official ticket booking portal for [Park Name], managed by the Chennai Rivers Restoration Trust (CRRT). We are committed to protecting your personal information while providing seamless access to park services.

Information We Collect

Personal Data

When you book tickets, we collect:

• Full name
• Contact details (email, phone number)
• Government-issued ID proof (for entry verification)
• Payment information (processed securely via Razorpay; we do not store card details)

Automated Data

• Log Files: IP address, browser type, timestamps (for security and analytics).
• Cookies: Used to improve site functionality (e.g., session management). No third-party advertising cookies are used.

How We Use Your Data

Your information helps us:

• Process ticket bookings and send confirmations.
• Comply with government regulations (e.g., visitor logs).
• Send critical alerts (e.g., park closures due to weather).
• Improve user experience (analytics).

We do not use data for marketing or share it with third parties except:

• Razorpay (payment processing).
• Government authorities (if legally required).

Data Protection Rights

Under GDPR (EU Visitors):

• Request access to or deletion of your data.
• Correct inaccuracies.
• Restrict processing.

Under CCPA (California Visitors):

• Know what personal data is collected.
• Opt-out of data "sales" (not applicable; we do not sell data).

Children's Privacy

• Tickets for minors (under 18) must be booked by adults.
• We do not knowingly collect data from children under 13.

Security Measures

• PCI-DSS compliance for payments.
• Data encrypted in transit (SSL).
• Regular security audits.

Ticket Booking & Validity

• Tickets are non-transferable and valid only for the date/time slot selected.
• CRRT reserves the right to limit ticket quantities per transaction (e.g., max 10 per booking) to ensure fair access.
• Pricing may vary based on peak/off-peak seasons, special events, or government directives. Changes will be reflected on the website.

Park Entry & Rules

Mandatory:

• Government-issued ID proof matching the booking name.
• Children under 12 years must be accompanied by an adult.

Mandatory:

• Littering, plastic items, smoking, pets, outside food, and off-trail exploration.
• Commercial photography without prior permission.

Violations: CRRT may deny entry or eject visitors without refund for rule violations.

Liability & Risks

Visitors assume all risks related to natural trails, wildlife, and water bodies.

CRRT is not liable for:

• Personal injury, theft, or property damage sustained within the park.
• Changes/cancellations due to unforeseen circumstances (e.g., natural disasters).

General Terms

• Updates: CRRT may modify terms/pricing; changes apply to future bookings only.
• Jurisdiction: Disputes will be resolved under Chennai courts.

Policy Updates

Changes will be posted on this page. Continued use of the site constitutes acceptance.

Cancellations & Refunds

No refunds for:

• No-shows or cancellations within 24 hours of the booked slot.
• Park closures due to weather, emergencies, or government orders (Force Majeure).

Full refunds (minus processing fees) for cancellations made 7+ days prior to the visit.

Privacy & Payments

• Data Collection: Personal information (name, contact, ID) is collected for entry management and government compliance.
• Payments: Processed securely via Razorpay (PCI-DSS compliant). CRRT does not store card/banking details.
• Consent: By booking, you agree to receive park-related alerts (e.g., weather closures) via email/SMS.